Contact the Pie Town Store

The best way to contact us is by e-mailing sales@pietownstore.com. Responses are normally sent within one business day. If you must use the mail, please use this address:

There is no brick-and-mortar Pie Town Store where you can purchase our items, but our t-shirts may be purchased at the Top of the World General Store.

The Pie Town, New Mexico Post Office

Store Policies

T-Shirt Return Policy

1. If you think you may need to return or exchange an item, please keep the invoice that came with your order. Include this in the package being sent back to us.
   
   
2. Merchandise sold at point-of-sale locations, rather than through this Web site, may not be returned. Please inspect your items carefully when making your purchase to make sure that you are satisfied with both the fit and quality.
   
   
3. Unwashed, unworn or defective merchandise may be returned or exchanged for a different size, style, or a refund within 30 days from the date of shipment. If an item is returned for a refund, only the cost of the merchandise will be refunded.
   
   
4. Shipping costs to send any non-defective items back to PieTownStore.com is the responsibility of the customer. PieTownStore.com will be responsible for return shipping costs on defective merchandise only.
   
   
5. Customers that order two of the same item in consecutive sizes and then send one back for refund may be charged a restocking fee of $5.00. Exact measurements of each shirt are available on this Web site. Instead of double ordering, we ask you to please compare these measurements to a shirt of your own to make sure you are ordering the appropriate size.
   
   
6. PieTownStore.com will not accept returns or exchanges for any item that has been washed, dried, damaged or stained in any way. This includes items that have been damaged or shrunk in a dryer. PieTownStore.com is not responsible for bleeding or fading of colors due to washing. We recommend washing all shirts in cold water to prevent discoloration and shrinkage.
   
   
7. Returns and exchanges can be mailed via US Postal Service to the following address:
   
   
   

Food Product Return Policy

1. If your pie arrives severely damaged, please do not break the seal of the bag. Contact us at sales@pietownstore.com within 24 hours for return shipping instructions. We will pay for the return shipping of the pie by USPS Priority Mail and give you a full refund upon receipt of the damaged pie.
   
   
2. If you are dissatisfied with the quality of our food products, please contact us at sales@pietownstore.com to resolve the problem and get instructions for the return of the unused portion.
   
   
3. Returns and exchanges can be mailed via US Postal Service to the following address:
   
   
   

Shipping Rates and Information

Shipping service is stated on each product page, and is selected at our discretion. Shipments will be made to PayPal confirmed addresses only. We regret that we are unable to make gift shipments to an address other than your own.

We use the United States Postal Service for most shipments. In some cases, your order may be shipped in more than one package using more than one USPS service. If this is done, it is to keep shipping costs at a reasonable rate. Only books and other printed material will be shipped by Media Mail — please do not ask us to ship other items using this service, as it is against USPS policies.

In most cases, your order will be postmarked "Pie Town, NM" but occasionally it may be shipped from another Post Office.

If you live outside of the United States, please contact sales@pietownstore.com to inquire about shipping costs to your country. First Class Mail International offers rates to Europe for $10 (one shirt in an envelope) and prices to Canada and Mexico are lower. Check with us and we will work with you to get your international shipment sent at the lowest possible rate.

Shipping Discounts

If you are ordering multiple books, more than three t-shirts, or a mixture of books, mugs, and shirts, please e-mail us at sales@pietownstore.com with a list of the items you wish to order and your zip code. We will reply with the best shipping rate we can offer using either USPS or UPS.

Media Mail normally starts at $3.50 for the first book, but only increases by about 50 cents for each additional book. Four or more t-shirts make Priority Mail flat-rate boxes the best value, which could lead to free shipping on a few of the shirts in your order. Six mugs (and a few t-shirts) will fit into a Priority Mail large flat-rate box. Be sure to ask for a discount before ordering large quantities.